Community Resource Center Manager

Pacific Gas & Electric
Job Description

Job Description

Community Resource Centers are designed to provide customers and residents a safe, location to meet basic power needs (i.e., charging cell phones and laptops and Wi-Fi access where possible), and provide up-to-date information in neighborhoods and communities when a community-wide power safety shutoff event occurs.

Our client is looking to hire four managers to work 8- hour shifts for a 5-month assignment beginning June 1st. Please note, as a Part-Time Customer Service Representative, work hours depend on business needs and will be on call.

CRC Leads will be required to:

  • Participate in web-based job training.
  • Communicate with management by phone, email or mobile app.
  • Travel to assigned CRC location in Northern or Central California within 24-48 hours’ notice.
  • Follow dress code requirements while working at CRC locations, which include business

casual attire and flat, closed-toe shoes.

  • Help set up and prepare CRC locations, which could include: posting signage; setting up

tables; setting up pop up tents; staging printed materials, water and snacks; following

instructions to set up wifi routers; cleaning and sanitizing surfaces; etc.

  • Lift up to 25 pounds.
  • Use an app or other reporting tool to track CRC attendance, resources, information, etc.
  • Maintain the established work pace.
  • Adhere to established work and safety procedures.
  • Respond appropriately to direction/feedback/critique or changes in the work setting.
  • Lead, direct or supervise others.
  • Interact with members of the public and respond to inquiries.
  • Coordinate with the Client’s media department on media inquiries.
  • CRC Lead Required Qualifications:
  • Must be at least 18 years of age
  • Must possess a High School diploma, GED or equivalent work experience
  • Ability to work flexible schedules, extended hours, nights, weekends
  • 2+ years’ work experience in community outreach or customer service position with direct

customer contact in-person, in a high-paced, structured environment

  • Demonstrated experience working independently without direct supervision.
  • Demonstrated experience working under pressure while managing customer inquiries and

safety measures.

  • Clean DMV driving record
  • Have access to computer or mobile device with high-speed internet to participate in web-

based job training

  • Have a smartphone that is capable of downloading and accessing an app
  • Have the ability to use an app or other reporting tool to track CRC attendance, resources,

information, etc.

  • Comprehend /follow verbal and written instructions
  • Have ability to maintain the established work pace
  • experience adhering to established work and safety procedures
  • Have experience responding appropriately to direction/feedback/critique
  • Have experience responding appropriately to changes in the work setting
  • Have ability to wear personal protective equipment as required
  • Have experience managing multiple tasks simultaneously
  • Have experience working cooperatively with coworkers
  • Have ability to manage difficult customer inquiries
  • Have ability to give training/instruction
  • Have ability to lead, direct or supervise others
  • Have ability to use basic problem-solving techniques
  • Have ability to make independent judgment based on circumstances

Desired Qualifications:

  • Be first aid/CPR certified
  • Be proficient in the Spanish language
  • Be proficient in a language other than Spanish
  • Have the ability to drive Sprinter van to CRC mobile sites

Job Type: Temporary Salary: $40.00 /hour

How to Apply: Send Resume to aestrada@infieldstrategies.com
Contact Information